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Robert Duffy - Vice President of Operations
Rob served as a collector for the first five years of his career with ACSI, providing him an in depth understanding of what it takes to effectively create revenue streams from past due accounts. Through his knowledge of collection cycles and commitment to his peers’ success, Robert, with the help of his team members, has increased sales, market share and profitability of ACSI. Prior to joining ACSI, Robert was a licensed captain through the United States Coast Guard, charter fishing in the northern Gulf of Mexico where he learned the importance of customer satisfaction and safety. Robert received a General Management Degree from the University of South Alabama in Mobile Alabama.
Sandy Molasy – Collection Manager
Experience
ACSI December 1994 - Present
Medical Collector 1994 – 2000
Medical Collection Department Manager 2000 - 2004
Collections Manager 2004 - Present
Vanderbilt University Medical Center 5yrs Self Pay Account Rep 1989 to 1994
Sandy Molasy’s extensive background in both 1st party self pay and 3rd party collections in addition to her strengths in people management, dependability, honesty and consistency provide a solid foundation for ACSI’s collection team. Heavily involved in the development and implementation of ACSI’s FDCPA and HIPAA training programs, Sandy has provided ACSI’s experienced staff with the knowledge needed to mitigate risk and implement an efficient, effective collection program.
Rick Blair – Student Loan Department Manager
Experience
ACSI October 2002 –Present
Student Loan Collector – 2003 – 2006
Student Loan Team Leader -2006 -2008
Student Loan Department Manager –Jan 09 –Present
Monitronics International – Sales Manager \ Franchise Rep\ Collections Strategy
1999-2001
AT&T Global Business Communications Systems – Management
Extensive Management training in Pittsburgh and Denver
1992 -1998
Rick’s background in the communications industry is the foundation for building and leading a top notch collection team. With emphasis on employee performance, quality assurance and client satisfaction, ACSI has built a student loan collection team that is second to none. Leading by example, Rick has been both a top collector and team leader. Helping identify the different types of accounts in the portfolio, and assigning teams to handle each aspect of business, have helped continue the successful relationships ACSI has built with its student loan clients.
Debbie Williams – Medical Collection Manager
ACA Certified Collector
Experience
ACSI 1995 – 1998 and 2000 - Present
Medical Collector 1995 – 1998
Medical Team Leader 2000 – 2004
Medical Collection Department Manager 2004 – Present
Professional Accounts Services, Inc. (Servicing Community Health Systems in 1st party collections, 3rd party collections and insurance filing)
Medical Collector 1998 – 2000
Debbie Williams’ long history servicing the medical industry, specifically in 3rd party collections, provides a wealth of knowledge and experience that she has effectively communicated and taught to her staff, enabling ACSI to stay consistently competitive in the collection industry. In addition, Debbie provides ACSI with the knowledge, expertise and professionalism needed to maintain the long, mutually beneficial relationships with our current medical clients.
Cindy Andrews – Customer Service Manager
Experience
ACSI 1998 – Present
Customer Service Manager 2004 – Present
Non Traditional Customer Service Responsibilities
State Licensing
Debtor Dispute Resolution
Electronic Placement Coordination
Customer Service Representative 1998 – 2004
Tennessee Commercial Warehouse 1993 – 1998
Accounts Receivable Representative
Cindy Andrews’ dependability and appreciation for ACSI’s customers provides the foundation for a client centered collection agency. Cindy understands ACSI’s existence depends not only on a profitable relationship with our clients, but a cordial one as well. Through Cindy’s infectious attitude and adept customer service experience she has put together a long tenured, professional staff whose goal is to keep our customers satisfied.
Jack R. Abernathy III, Sales Director, 1987 graduate from the University of Tennessee, Knoxville.
Experience
ACSI 1990 to Present, has developed ACSI sales program since 1996, he has been instrumental in developing the following programs for ACSI:
• vertical markets
• tracking sales efforts
• customer satisfaction and problem resolution of client issues
• he assisted in the formation of the customer service department
• oversees the coordination of sales and customer service departments with other departments within ACSI
• Active with other management team members in developing ACSI company policy and procedures.
Tim Sharp – Clerical Manager
Experience
ACSI 2009 – Present
Clerical Department Manager
Perot Systems Healthcare 2001 – 2009
Business Solutions Process Analyst 2007 – 2009
Clerical Workflow Department Manager 2002 – 2007
Report Analyst 2001 – 2002
JC Bradford, LLC 1999-2001
Office Manager
Tim’s extensive experience in the management of clerical and workflow has given ACSI a solid new direction in our clerical department. His attention to detail, strong work ethic and leadership skills make him an essential part of the ACSI team.
Tonia Brown – Human Resources/Management System Coordinator
Experience
ACSI 2008 – Present
Human Resources Manager 01/2009 - Present
Management System Coordinator 10/2008 – Present
Collector 6/2008 – 10/2008
Transcend Healthcare 2007 – 2008
Patient Account Specialist 6/2007 – 9/2007
Self Pay Manager 9/2007 – 6/2008
Perot Systems Healthcare 2005 – 2007
Self Pay Manager 2007 – 2007
Self Pay Team Leader 2006 – 2007
Trainer 2005 – 2007
Patient Account Specialist 2005 – 2006
Tonia has been instrumental in assisting ACSI with the implementation and direction of our management system. She has also successfully developed ACSI’s Human Resources department. Tonia has extensive knowledge in compliance laws and regulations and has used that knowledge to create compliance and training standards for ACSI that are second to none.
Vincent Duffy III attended the University of Alabama and Shelton State community college.
The need for superior customer service was recognized when he started a yacht repair service company in Orange Beach, AL. which dealt primarily with multi million dollar yachts and sport fishing boats. This knowledge and background has been carried over to the sales and customer service side of ACSI, where it is all about the customer.
Vince spearheaded the development of ACSI’s multi-family department and created a market which previously didn’t exist. The muti-family division has since been spun off in a merger with Rent Debt and is now an entirely a separate entity from ACSI.
Vince has been with Automated Collection Services, Inc. since 1995
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