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Monday, February 19, 2018

Enterprise-Wide Quality

The ACSI EDGE offers enterprise-wide quality for clients who wish to be certain that quality touches every process associated with servicing their portfolio.

Quality is implemented, documented, measured, audited, and evaluated across ACSI’s entire business. Treating quality as a formal process has several advantages that benefit ACSI and its clients, including ensuring adherence to regulatory compliance requirements, client contract and service requirements, and ACSI’s own internal work standards. In addition, internal and external auditing is performed to provide a double layer of assurance that ACSI is meeting not only our own quality standards, but also the quality standards of our clients and the entities governing and regulating the collections industry.

  • Regulatory Compliance - Regulatory compliance applies to nearly all processes associated with debt collection operations and covers a multitude of laws, rules, and regulations issued by federal and state governing bodies, including debt collection and financial regulations, higher education regulations, healthcare regulations, security regulations, financial regulations, state regulations, and industry-standard regulations. Read more about regulatory compliance here.
  • Stringent Internal Audits - ACSI has developed and implemented a detailed internal audit program. ACSI’s Quality Assurance department conducts monthly and annual audits that evaluate business operations against core areas that cover data security, legal and regulatory compliance, operations management, data storage and account records, policies and processes, job responsibilities, training, internal controls, targeted audits, and remediation of any findings.  Audits are conducted against an internally developed and maintained program that factors legal and regulatory requirements, industry standards and best practices – and is constantly being evaluated for improvement in efficiency and accuracy. here.
  • Multiple Third-Party Audits - ACSI uses a number of independent firms to provide third-party auditing services for our organization. External audits provide an independent assessment of the effectiveness and compliance of ACSI’s quality program. They also provide validation and proof, frequently via certifications backed by recognized subject-matter authorities, that ACSI is adhering to its quality program. Read more about ACSI’s third-party audits here.