Our definition of effective resolution is not only collecting a debt in full, but also ensuring both our clients and their consumers are equally served. This means not only resolving as many accounts as possible in the shortest time frame and achieving the highest liquidation rates on those accounts, but also following a balanced approach that focuses on obtaining an immediate resolution and working with consumers in a respectful and helpful manner to achieve a payment solution that reflects their current financial circum-stances.
- Consultive Collections Approach - ACSI takes a consultive approach to working with both our clients and their consumers. We assist consumers in understanding the full range of options available to them to resolve their obligations. They are also given financial literacy assistance if necessary to help them understand why they owe a debt and the potential impact of non-payment. In addition, ACSI collaborates with each client to develop portfolio-specific collection strategies that are proven to maximize recoveries. We also help our clients keep abreast of new recovery techniques, technologies, and regulatory changes. Read more about ACSI’s consultive collections processes here.
- Custom Client Solutions - ACSI recognizes that debt collection is not a one-size-fits-all service package; it is a menu of services that form a complete, customized client solution. Our client solutions integrate each client’s key objectives, priorities, and goals with the timing, sequence, and processes necessary to increase cash flow from day one. We also incorporate ancillary factors such as regulatory requirements, technology, and industry protocols. Read more about ACSI’s custom client solutions here.
- Targeted Recovery Strategies - ACSI develops a targeted recovery solution by analyzing each client’s portfolio, accounting for portfolio characteristics such as account age, placement level, consumer demographics, and regulatory requirements specific to a debt type. We maximize the recovery potential of our clients’ portfolios by treating each debt type and client as unique with strategies specific to their priorities and goals. Read more about ACSI’s targeted recovery strategies here.