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Ian Ferguson

Ian Ferguson has the Right Combination of Experience and Expertise to Ensure that the ACSI Clients he Serves have the Right Regional, Relationship, and Project Management Support Necessary to Produce a Client Satisfaction Edge for Our Clients.

Ian Ferguson has experience dating to 2008 working in the debt collection markets. Ian has a proven ability to manage service-level agreement performance standards across multiple departments that support each debt collection contract and is an active participant in ACSI’s ability to meet client service and performance standards. He also provides his debt collection subject-matter knowledge throughout all phases of a client contract. His experience and debt collection knowledge includes:

  • Working with individual and multi-facility client requirements and representatives to capture varying client and facility needs and integrate them into a unified approach that provides a total debt collection solution
  • Adapting to evolving client needs, direction, and organizational changes
  • Creating and pursuing debt collection opportunities, overseeing client contract implementation and onboarding, and monitoring ongoing contract progress and performance as well as client satisfaction
  • Managing client relationships and maintaining accessibility and close contact with clients for the duration of all client contracts assigned
  • Managing client relationships and maintaining accessibility and close contact with clients for the dura-tion of all client contracts assigned
  • Alerting clients to changing regulations and facilitating program changes to comply with federal and statutory laws
  • Attending and participating in industry-specific trade shows to keep abreast of industry changes