ACA International membership helps keep us current on all relevant laws and regulations.

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Tech Lock Certified Sunday, May 28, 2017

Leadership

Highlight Caption: ACSI’s senior executives and managers
have the right combination of experience and expertise to
ensure ACSI’s personnel have the leadership and guidance
necessary to produce a people edge for our clients.

ACSI’s leadership team possesses a complementary blend of tenure and experience within the debt collection industry and across a multitude of debt collection operational activities. All embrace our culture of promoting a positive work environment that encourages employees to be their most productive; treat each other and our clients and their consumers in a professional and respectful manner; and achieve the highest results they can possibly attain. In addition, all share common values and philosophies as a unified team of professionals dedicated to exceeding our clients’ expectations. ACSI’s key leaders include: 

  • Rob Duffy, Chief Executive Officer, has experience since 1995 and the right combination of expertise and involvement to ensure that ACSI’s senior executives have the commitment and backing necessary to produce a vision edge for our clients.
  • Kevin Dreyer, General Counsel, has experience dating to 1994 and the right combination of legal expertise and industry knowledge and participation to ensure that ACSI’s legal observance has the progressive and preemptive capabilities to produce a legal compliance edge for our clients.
  • Rick Blair, Chief Operations Officer, has experience dating to 1992 and the right combination of expertise and involvement to ensure that ACSI’s operations personnel have the right collections and consumer customer service skills necessary to produce a performance edge for our clients.
  • Amanda Gilbert, Director of Operations, has experience dating to 2003 and the right combination of expertise and involvement to ensure that ACSI’s collection personnel have the right skill mix necessary to produce a recovery edge for our clients.
  • Jennifer Sutton, Director of Client Services, has experience dating to 2005 and the right combination of expertise and involvement to ensure that ACSI’s Client Services Team members have the support skills necessary to deliver exceptional service and produce a genuine customer support edge for our clients.

  • Stephanie Twomey, Director of Healthcare Compliance, has experience dating to 2000 and the right combination of expertise and involvement to ensure that ACSI’s healthcare compliance program equips our employees with the right knowledge necessary to produce a healthcare compliance edge for our clients.
  • Tom Hatch, Chief Financial Officer, has experience dating to 1981 and the right combination of expertise and involvement to ensure that ACSI’s trust accounting personnel have the right financial and detail-oriented skills necessary to produce a fiscal accountability edge for our clients.

  • Tonia Brown, Vice President of Administration, has experience dating to 2001 and the right combination of expertise and involvement to ensure that ACSI’s administrative services personnel have the right skills necessary to produce an administrative edge for our clients.